Order and Shipping Information
Limitation of Warranty
Berry Hill gives no warranties express or implied, except that expressed by the manufacturer of the product. The purchaser agrees that Berry Hill Irrigation, Inc.'s limit of liability for all claims for loss or damage due to any cause, shall not exceed the invoice price of the product in question. Many warranties are covered by the manufacturer, not Berry Hill. When possible we will help you with a replacement, but some vendors require that you contact them directly.
We are centrally located in Southern VIRGINIA, right on the NC Border! We are in Buffalo Junction, just outside of Clarksville, VA. We are directly on Hwy 58 and about an hour North of Raleigh, NC.
In Person, By Phone, By Mail or Online • We have Mail Order Forms for your use if needed. They are online or by request with our catalog. • Payments We accept Visa, Master Card, American Express, Discover Credit Cards. We also accept Cash (at our store), Paypal, Money orders, Wire Transfers and checks.
Wire Transfers and checks may delay your shipment while we wait for payment to clear. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.
*** IF you need something QUICKLY or OVERNIGHT -- We URGE you to CALL in your order! **** Or call after placing your order! We will make every attempt to ship urgently, but we are a small business and time may not allow this service. *** Your location also determines whether or not UPS/FED EX/USPS/Freight CAN SHIP overnight or 2-Day Early AM.
Hours We are open between 8:00 am and 5:00 pm, Monday thru Friday. Pick-ups or appointments may be scheduled outside these times. Please call us to schedule 434- 374- 5555.
Terms for Receiving Your Order Please inspect your package before accepting and signing for the package. Do not refuse a package for minor damages but notify us as quickly as possible. You may leave a voice mail or send an email or picture after hours to sales@ berryhilldrip.com.
If product has been damaged while in shipment, you must notify the carrier BEFORE signing for the product. The carrier must report to their terminal that it was damaged in transit. Please notify us of any damaged product or missing product immediately. Missing product must be reported within 30 days of receipt.
Return Policy Your satisfaction is important to us! We will attempt to correct any unhappiness you have with your order. You can help us, by reviewing your order immediately! If you are not satisfied with a product, please notify us within 30 days. (After 30 days, a restocking fee may apply or the manufacturer’s warranty may apply.)
Orders or product may be returned within 30 days if the item has not been used or opened. Returned goods should be in original condition. Please contact your salesperson or Berry Hill Irrigation, Inc. to get return approval. Items that have been opened, used or show wear will require special approval. Returns are subject to a 20% Restocking Fee.
Returns on Electrical Products and Irrigation Pumps are limited. Returned items not in their original condition may be refused or charged a restocking fee. Credit for your return will not exceed the invoice price of the product in question. Shipping charges cannot be refunded.
Special Order Items Specially ordered items or glued items made especial for your agricultural situation may not be returned without approval from your salesperson.
Terms Item availability and prices are subject to change without notice. Customers will be charged $35 per instance for any returned checks or chargebacks. An additional charge of 25% will be applied to delinquent accounts that are turned over to collections. We reserve the right to refuse any order we feel is fraudulent.
Shipping Shipping charges are determined by our carriers. We primarily use UPS, FedEx, USPS and Southeastern Freightlines. We pass on our shipping costs so that we can keep our pricing low.
Many things have added fees such as Additional Handling because they cannot ship in a box. (Drip Tape Rolls, Weed Fabric, Frost Covers, Poly Tubings. We negotiate with our carriers to get the best rate but these fees are a necessary add-on.)
FREE Shipping only applies to the 48 US Contiguous States - Alaska and Puerto Rico will be given a shipping allowance towards shipping costs. Free Shipping may show up in your cart but we will email you with an additional amount.
We try to use the most economical and safest shipping method possible for your order. Please let us know ahead of time if you have shipping preferences or specific needs. Fees due to Lift Gate Requests, Changes of Address Charges, Special Requests, etc will be paid for by the customer.
It is rare, but mistakes can be made by the website when determining shipping. We reserve the right to notify you of additional shipping charges PRIOR to shipping your order. If you do not agree to these charges, you reserve the right to cancel your order.
Security We guarantee that each online transaction on the Berry Hill Irrigation, Inc website will be safe and secure.
Sales Tax Sales Tax of 5.3% must be collected for all orders shipped to Virginia unless you can supply your Agricultural Exemption Status. If you are tax exempt, please email a ST-18 or ST-10 to us if we do not have one on file. If the website charged you Sales Tax, but you are exempt, we will refund your tax.
Intellectual Property The Site and all of its original content are the sole property of Berry Hill Irrigation, Inc and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws. Termination Berry Hill Irrigation, Inc. reserves the right to terminate your access to the Site, without any advance notice. Privacy We will never sell or share your address or private information. Links to Other Websites Our Site does contain a number of links to other websites and online resources that are not owned or controlled by Berry Hill Irrigation, Inc.
Changes to This Agreement Berry Hill Irrigation, Inc. reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Berry Hill Irrigation website immediately
Please note that by creating an account and providing your email address you are opting to receive promotional materials. If at anytime, you would like to opt out of promotional information please email us or give us a call.
Contact Us If you have any questions about this Agreement, please feel free to contact us.